MEET THE TEAM
Gary Proctor
Customer Experience Architect
Contact Center Expert
Over the course of 20 years, Gary has grown his expertise across numerous organizations with contact centers of every shape and size:
SIZE:
From 25 agents to 4,000 agents
SPECIALTY:
Telesales, Appointment, Sales, and Service
ACTIVITY:
Inbound, Outbound, Omnichannel
OPERATIONS:
Internal, Vendor managed, & BPO
ORGANIZATIONS:
Small non-profits, Medium PE-funded, Large multi-national conglomerates
Are you ready to shape the future of Customer experience (CX) and drive contact center excellence with CX Pro Connection? Do you have a keen eye to see the hidden friction? Are you a visionary architect of exceptional Customer journeys? Can you sort out a Customer base into winning personas faster than a Vegas dealer? Do you thrive in a dynamic environment where change is the norm and waste is the enemy? This is your opportunity to join a consultancy that values your expertise in crafting transformative projects. Join us, where innovation meets impact, and together, we shape the next chapter of Customer interactions. Seize the chance to be part of a forward-thinking consultancy, where your contribution drives meaningful change. Come join an organization that is becoming a key player in the evolution of CX and contact center excellence.